Crisis Solutions
In the face of evolving global security threats, we provide support for businesses and individuals through insurance and risk consultancy expertise – to keep your business in business and your people safe and secure.
Supporting families and organisations around the world
By providing both insurance and risk consultancy services we help our clients to be safe and secure, and to deal confidently with the challenges that the modern world presents. Recognising that threats to businesses and people come in many forms, our insurance is designed to provide both a broad level of coverage and crisis management support. When the unexpected happens, we help you manage and recover.
More than Kidnap & Ransom insurance
We cover the costs arising from a broad range of threats that may impact your people, business, brand or reputation – more than simply kidnap and ransom insurance. Acting as an umbrella policy, Crisis Solution offers world-wide coverage 24 hours a day, 365 days a year. Some types
of crisis are covered automatically as part of our core coverage, others are optional.
Details
Who is it for?
All industry types especially: aviation, oil and gas, energy, mining, construction, engineering, multinationals, pharmaceuticals and maritime sectors. Also high and mid net-worth individuals and families worldwide.
Access to Response Consultants
Clients have access to consultants at our specialist global response partner Crisis24, with the following advantages:
- World leading recruitment: experience professional working to the highest possible standards
- Global operating model: consultants based strategically across 16 global locations Flexible crisis deployment: up to four consultants deployed upon notification of an incident
- Proven and tested expertise: established in 1990
Financial reimbursement
In the event of an incident, AIG will reimburse the following:
- Ransom and ransom lost in transit
- Legal liabilities
- Personal accident benefits
- Additional expenses: (including but not limited to) travel, medical and security expenses
Common Risks & Our Solutions
Detention
The act of holding people against their will can be affected by anyone, including government authorities. Global travellers, foreign workers, and expatriates can be particularly vulnerable. Any detention lasting over 3 hours that’s unrelated to a proven criminal offence or a failure to produce correct documentation is covered.
Kidnap
Kidnap for ransom remains an important source of income for criminals throughout the world. Sitting at the heart of your Crisis Solution policy, any alleged, attempted or actual kidnap is responded to by the industry leading support of Crisis24.
Hijack
A hijack, like a detention, is triggered when people are held against their will or ‘under duress’ while travelling. Example scenarios include plane hijackings, protracted carjackings and water vessel seizures.
Extortion
In an extortion scenario the perpetrators demand ransom payment as a condition of not carrying out the threat. Our extortion coverage responds to illegal threats to kill, injure, abduct your people, to damage property or disseminate trade secrets or confidential information.
Threat
Threats to people and property can come in many forms and not always for financial reasons. This coverage gives a client access to crisis consultants to conduct an initial threat assessment and, if necessary, recommend additional physical security support.
Disappearance
When someone is missing without an explanation it can be a confusing and alarming situation. Disappearance covers investigation costs following the disappearance of an insured person who has been missing for more than 48 hours, whatever the reason.
Express Kidnap
An emerging crime trend is shorter term abductions with the intention of rapid financial gain (such as repeatedly forced withdrawals from an ATM). These fast-paced abductions, often concluding in a matter of hours when maximum withdrawal limits have been reached, have been termed ‘Express Kidnapping’.
Security Evacuation
Covers the emergency extraction of expatriates or internationally based personnel from any location around the world, should the security environment significantly deteriorate. Coverage can extend beyond the cost of extraction, to salaries, personal effects and the cost of relocation too.
Risk Forecast 2022
Main Exclusions & Important Information
- A fraudulent, dishonest, illegal or criminal act or attempt of the insured or any of its directors or officers
- Prior events which occurred before the policy period
- Property surrendered on and off premises, unless if surrendered by the person who is conveying the ransom
Important information
Here you will find information about how to request a quote with detail of premium calculation, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, the duration of the insurance policy, the applicable law and jurisdiction, how to file a complaint or reach the ombudsman, etc.