Crisis Solutions

Crisis Solutions

In the face of evolving global security threats, we provide support for businesses and individuals through insurance and risk consultancy expertise – to keep your business in business and your people safe and secure.

Supporting families and organisations around the world

By providing both insurance and risk consultancy services we help our clients to be safe and secure, and to deal confidently with the challenges that the modern world presents. Recognising that threats to businesses and people come in many forms, our insurance is designed to provide both a broad level of coverage and crisis management support. When the unexpected happens, we help you manage and recover.

More than Kidnap & Ransom insurance

We cover the costs arising from a broad range of threats that may impact your people, business, brand or reputation – more than simply kidnap and ransom insurance. Acting as an umbrella policy, Crisis Solution offers world-wide coverage 24 hours a day, 365 days a year. Some types
of crisis are covered automatically as part of our core coverage, others are optional.   


Who is it for?

All industry types especially: aviation, oil and gas, energy, mining, construction, engineering, multinationals, pharmaceuticals and maritime sectors.  Also high and mid net-worth individuals and families worldwide.

Access to Response Consultants

Clients have access to consultants at our specialist global response partner Crisis24, with the following advantages:

  • World leading recruitment: experience professional working to the highest possible standards
  • Global operating model: consultants based strategically across 16 global locations Flexible crisis deployment: up to four consultants deployed upon notification of an incident
  • Proven and tested expertise: established in 1990

Financial reimbursement

In the event of an incident, AIG will reimburse the following:

  • Ransom and ransom lost in transit
  • Legal liabilities
  • Personal accident benefits
  • Additional expenses: (including but not limited to) travel, medical and security expenses

Common Risks & Our Solutions


The act of holding people against their will can be affected by anyone, including government authorities. Global travellers, foreign workers, and expatriates can be particularly vulnerable. Any detention lasting over 3 hours that’s unrelated to a proven criminal offence or a failure to produce correct documentation is covered.


Kidnap for ransom remains an important source of income for criminals throughout the world. Sitting at the heart of your Crisis Solution policy, any alleged, attempted or actual kidnap is responded to by the industry leading support of Crisis24.


A hijack, like a detention, is triggered when people are held against their will or ‘under duress’ while travelling. Example scenarios include plane hijackings, protracted carjackings and water vessel seizures.


In an extortion scenario the perpetrators demand ransom payment as a condition of not carrying out the threat. Our extortion coverage responds to illegal threats to kill, injure, abduct your people, to damage property or disseminate trade secrets or confidential information.


Threats to people and property can come in many forms and not always for financial reasons. This coverage gives a client access to crisis consultants to conduct an initial threat assessment and, if necessary, recommend additional physical security support.


When someone is missing without an explanation it can be a confusing and alarming situation. Disappearance covers investigation costs following the disappearance of an insured person who has been missing for more than 48 hours, whatever the reason.

Express Kidnap

An emerging crime trend is shorter term abductions with the intention of rapid financial gain (such as repeatedly forced withdrawals from an ATM). These fast-paced abductions, often concluding in a matter of hours when maximum withdrawal limits have been reached, have been termed ‘Express Kidnapping’.

Security Evacuation

Covers the emergency extraction of expatriates or internationally based personnel from any location around the world, should the security environment significantly deteriorate. Coverage can extend beyond the cost of extraction, to salaries, personal effects and the cost of relocation too.

Risk Forecast 2022



Crisis24 Security Risk Map 2022


Health and Medical

Crisis24 Health and Medical Security Assessment Rating 2022



Crisis24 Infrastructure Security Assessment Rating Map 2022



Crisis24 Kidnapping Security Assessment Rating Map 2022



Crisis24 Political Security Assessment Rating Map 2022


Overall Security

An immediate overview of the overarching conditions in any given country

Main Exclusions & Important Information  

  • A fraudulent, dishonest, illegal or criminal act or attempt of the insured or any of its directors or officers
  • Prior events which occurred before the policy period
  • Property surrendered on and off premises, unless if surrendered by the person who is conveying the ransom
This site only contains an overview of the most important coverages and exclusions. Only the general and specific conditions (“Insurance Policy”) provide an accurate, binding, description of the covers and exclusions. It is necessary to fully analyse the Insurance Policy, as well as all other relevant documents with contractual and pre-contractual information before any decision to buy, underwrite, adhere to, accept, sign or conclude an insurance agreement.

Important information

Here you will find information about how to request a quote with detail of premium calculation, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, the duration of the insurance policy, the applicable law and jurisdiction, how to file a complaint or reach the ombudsman, etc.