Handling of the administration for Belgian and Luxembourg policies for all lines of business:
Tel: +32 2 739 96 20 (Menu 1.1)
Handling of the administration for incoming and outgoing multinational and captive programs for all lines of business:
To report a new claim, for questions concerning the handling of your file:
Tel: +32 2 739 96 20 (Menu 2)
For questions concerning access to and the use of our online platform (www.aig.com/onlinebelux) for Directors & Officers Liability, Professional Liability, Accident & Health:
Tel: +32 2 739 96 40
For questions concerning the content of a bordereau / invoice or a payment:
Tel: +32 2 739 96 20 (Menu 3.1)
Handling of the administration for the Direct Marketing Business (policies with 00028xxxxxxx):
Tel: +32 2 739 96 20 (Menu 1.5)
For information and questions regarding our products, your cover, our service our for a quote with calculation of the premium, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, you can contact your broker.
For further information you can also contact AIG directly:
Based in Brussels, the offices of AIG Belgium are highly accessible by public transport, only a few minutes walk away from buses, trams stops, from the Train Station “Etterbeek” and the Metro Station “Delta”.
AIG strives to treat you in a courteous, fair and prompt manner. If despite our efforts, you are not satisfied, you can address a complaint:
AIG requests you to mention the policy number and/or claims file number and, if available, the name of the contact person with AIG.
If AIG cannot provide a satisfactory solution and if the complaint relates to an insurance agreement in accordance with the laws of Belgium, you can also address the Ombudsman for insurances:
Filing a complaint does not prejudice the possibility of AIG to start legal proceedings.