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Contact

Administration

Handling of the administration for Belgian and Luxembourg policies for all lines of business:

Tel: +32 2 739 96 20 (Menu 1.1)
E-mail: contact.be@aig.com

Multinational

Handling of the administration for incoming and outgoing multinational and captive programs for all lines of business:

E-mail: belux.multinational@aig.com

Claims

To report a new claim, for questions concerning the handling of your file:


Tel: +32 2 739 96 20 (Menu 2)
E-mail: claims.be@aig.com

AIG Online

For questions concerning access to and the use of our online platform (www.aig.com/onlinebelux) for Directors & Officers Liability, Professional Liability, Accident & Health:

Tel: +32 2 739 96 40
E-mail: beluxaigonline@aig.com

 

Finance

For questions concerning the content of a bordereau / invoice or a payment:
 

Tel: +32 2 739 96 20 (Menu 3.1)
E-mail: belux.ar@aig.com

Direct Marketing

Handling of the administration for the Direct Marketing Business (policies with 00028xxxxxxx):

Tel: +32 2 739 96 20 (Menu 1.5)
E-mail: direct.be@aig.com

For information and questions regarding our products, your cover, our service our for a quote with calculation of the premium, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, you can contact your broker.

For further information you can also contact AIG directly:

  • By e-mail: info.belgium@aig.com
  • By phone: 02 739 96 20
  • By fax: 02 739 93 93
  • By mail: AIG Europe Limited, Pleinlaan 11, 1050 Brussels

Our offices

Based in Brussels, the offices of AIG Belgium are highly accessible by public transport, only a few minutes walk away from buses, trams stops, from the Train Station “Etterbeek” and the Metro Station “Delta”.

  • To see where our offices are situated, please click here
  • To reach our offices by public transport, bike, car,… click here

Complaints

AIG strives to treat you in a courteous, fair and prompt manner. If despite our efforts, you are not satisfied, you can address a complaint:

  • By e-mail: belgium.complaints@aig.com
  • By phone: 02 739 96 90
  • By fax: 02 739 93 93
  • By mail: AIG Europe Limited, Complaints, Pleinlaan 11, 1050 Brussels

AIG requests you to mention the policy number and/or claims file number and, if available, the name of the contact person with AIG.

 

 

Ombudsman

If AIG cannot provide a satisfactory solution and if the complaint relates to an insurance agreement in accordance with the laws of Belgium, you can also address the Ombudsman for insurances:

  • By e-mail: info@ombudsman.as
  • By phone: 02 547 58 71
  • By fax: 02 547 59 75
  • By mail: Ombudsman for insurances, de Meeussquare 35, 1000 Brussels
  • Website: www.ombudsman.as

Filing a complaint does not prejudice the possibility of AIG to start legal proceedings.