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Important Information

Your Insurer AIG and the supervisory authority

Your insurer is AIG Europe S.A, an insurance undertaking with R.C.S. Luxembourg number B 218806. Registered office : 35 D Avenue J.F. Kennedy, L-1855, Luxembourg. AIG Europe S.A. is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances 7, boulevard Joseph II, L-1840 Luxembourg, GD de Luxembourg, Tel: (+352) 22 69 11 - 1,  caa@caa.lu, http://www.caa.lu/

Belgium branch office located at Pleinlaan 11, 1050 Brussels, Belgium. RPM/RPR Brussels - VAT number: 0692.816.659. The Belgium branch is registered with the National Bank of Belgium (NBB) under the number 3084. The NBB is located at de Berlaimontlaan 14, 1000 Brussels, www.nbb.be

 

Offer or quote with detail of premium calculation, general and specific conditions

For an offer or quote  with detail of premium calculation, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, the policyholder can contact the broker. For further information, the policyholder can also contact the Insurer directly via e-mail, post, fax and phone.

• By e-mail: contact.be@aig.com

• By phone: 02 739 9620

• By fax: 02 739 9103

• By post: AIG Europe SA, Pleinlaan 11, 1050 Brussels
 

It is necessary to fully analyse the general and specific conditions, as well as all other relevant documents with contractual and pre-contractual information before any decision to buy, underwrite, adhere to, accept, sign or conclude an insurance agreement.

 

Duration of the insurance agreement

The duration of the insurance agreement may vary according to, amongst others, the risk and the provided coverage. Therefore, the Insurer refers to the general and/or specific conditions of the insurance product.

 

Applicable law and jurisdiction

If the policyholder resides or is located in Belgium, the pre-contractual relations between the Insurer, the policyholder and the insurance agreement shall be governed and construed by the Belgian law.

The Brussels’ courts shall have exclusive jurisdiction for any dispute regarding the pre-contractual relations, the execution and/or interpretation of an insurance agreement in accordance with the laws of Belgium.
 

Complaints

The Insurer strives to treat the insured in a courteous, fair and prompt manner. If despite the efforts of the Insurer, the insured is not satisfied, it can address a complaint:

• By e-mail: belgium.complaints@aig.com

• By phone: 02 739 9690

• By fax: 02 739 9393

• By post: AIG Europe SA, Complaints, Pleinlaan 11, 1050 Brussels
 

The Insurer requests the insured to mention the policy number and/or claims file number and, if available, the name of the contact person with the Insurer.

 

Ombudsman

If the Insurer cannot provide the insured with a satisfactory solution and if the complaint of the insured relates to an insurance agreement in accordance with the laws of Belgium, the insured can also contact the Ombudsman for insurances

• By e-mail: info@ombudsman.as

• By phone: 02 547 5871

• By fax: 02 547 5975

• By post: Ombudsman for insurances, de Meeussquare 35, 1000 Brussels

• Website: www.ombudsman.as

Filing a complaint does not prejudice the possibility of the insured to start legal proceedings.