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Risks can occur anywhere in the world, and any business where employees travel or are based overseas are exposed to these ‘people risks’. Crisis Solution provides all our clients’ with complimentary risk prevention services. Our security and risk managers can provide advice, guidance and training at all levels of an organisation, either online or face to face - helping our clients meet their duty of care obligations.

Crisis Solution Insurance

We cover the costs arising from a broad range of threats that may impact your people, business, brand or reputation. Some types of crisis are covered automatically as part of your core coverage, others are optional. This guide outlines the types of crisis we respond to and
the coverage provided.

Risk Consultancy

We also provide our customers with world class crisis consultants, guaranteeing immediate expert support wherever you are and whatever the circumstances. This guide summarises the support you can expect from AIG and our panel of carefully selected consultant partners.

What is covered?


In an extortion scenario the perpetrators demand ransom payment as a condition
of not carrying out the threat. Our extortion coverage responds to illegal threats to kill, injure, abduct your people, to damage property or disseminate trade secrets or confidential information.

The act of holding people against their will can be effected by anyone, incl. government authorities. Global travellers, foreign workers, and expatriates can be particularly vulnerable. Any detention lasting over 3 hours that’s unrelated to a proven criminal offence or a failure to produce correct documentation is covered.

Kidnap for ransom remains an important source of income for criminals throughout the world. Sitting at the heart of your Crisis Solution policy, any alleged, attempted or actual kidnap is responded to by the industry leading support of NYA.

A hijack, like a detention, is triggered when people are held against their will
or ‘under duress’ while travelling. Example scenarios include plane hijackings,
protracted carjackings and water vessel seizures.

Express Kidnap
An emerging crime trend is shorter term abductions with the intention of rapid financial gain. These fast-paced abductions, often concluding in a matter of hours when maximum withdrawal limits have been reached, have been termed ‘Express Kidnapping’. Our Crisis Solution coverage extends the definition of kidnap to allow for this type of short term, face-to-face encounter.

Disappearance covers investigation costs following the disappearance of an insured person who has been missing for more than 48 hours, whatever the reason.

Security Evacuation
This extension covers the emergency extraction of expatriates or internationally based personnel from any location around the world, should the security environment significantly deteriorate.

Threats to people and property can come in many forms and not always for financial reasons. This coverage gives a client access to our crisis consultants to conduct an initial threat assessment and if necessary recommend additional physical security support for a period following assessment allowing our customers to immediately respond to any concern and resolve the threat before matters get out of control.


Main Exclusions

  • A fraudulent, dishonest, illegal or criminal act or attempt of the insured or any of its directors or officers
  • Prior events which occurred before the policy period
  • Property surrendered on and off premises, unless if surrendered by the person who is conveying the ransom

This site only contains an overview of the most important coverages and exclusions. Only the general and specific  conditions (“Insurance Policy”) provide an accurate, binding, description of the covers and exclusions.

It is necessary to fully analyse the Insurance Policy, as well as all other relevant documents with contractual and pre-contractual information before any decision to buy, underwrite, adhere to, accept, sign or conclude an insurance agreement.

About NYA International

NYA International (NYA) is a specialist crisis prevention and response consultancy, which has been in operation since 1990, helping clients reduce their exposure to and manage incidents of kidnap for ransom, extortion, illegal detention, marine piracy, emergency evacuation, malicious product tampering and related global security problems.

In the event of an incident, AIG’s crisis consultants guarantee an immediate response, providing advice to the client’s crisis management team, or family, throughout the duration of the incident to help them manage it to a successful conclusion.

AIG retains the only response team of its kind that will deploy up to four consultants upon notification of an incident: two each to company headquarters and the incident location, providing AIG clients with maximum levels of support during the critical early stages of a crisis.

Important Information

Here you will find information about how to request a quote with detail of premium calculation, the general and specific conditions, and/or other relevant documents with contractual or pre-contractual information, the duration of the insurance policy, the applicable law and jurisdiction, how to file a complaint or reach the ombudsman, etc.